Refund policy

Return & Replacement Policy

For hygiene and personal care reasons, we do not accept returns or exchanges for products that have been opened or used.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery. To help us resolve the issue quickly, please provide your order details along with clear photos of the product and any visible damage or incorrect item.

Once we review and verify the issue, we will arrange a suitable replacement. We are committed to handling every genuine issue fairly and ensuring you have a smooth shopping experience with Pleazo.